Real XM Msg., Or Fake ?

[Robert11]

Hello,

Got the following e-mail.

Is this a legitimate msg from XM ?

If so, confusing, as they have just been charging my credit card
automatically each month.

Thanks,

B.

--------------------------------------------------------

ImporXM Listener Care <***@xmradio.com> important Information
Concerning Your XM Account

Dear Valued Customer:

We value you as our customer and pride ourselves on providing you with 170
channels of Amazing Radio.

To ensure uninterrupted programming, XM needs you to confirm or update the
credit card information you provided us for your account. We have been
unable to successfully authorize your service charges, and your account
currently has a past due balance.

etc....

[jewahe]

Post by Robert11
Hello,
Got the following e-mail.
Is this a legitimate msg from XM ?
If so, confusing, as they have just been charging my credit card
automatically each month.
Thanks,
B.
--------------------------------------------------------
Concerning Your XM Account
We value you as our customer and pride ourselves on providing you with 170
channels of Amazing Radio.
To ensure uninterrupted programming, XM needs you to confirm or update the
credit card information you provided us for your account. We have been
unable to successfully authorize your service charges, and your account
currently has a past due balance.
etc....

That sounds like a legitimate message that I've received in the past (my
bank issued a new debit card, and I forgot to update my account).
However, if you're really not sure, don't click any links in the email.

Go to xmradio.com, click the Your Account link in the upper right, and
sign in. You can view your account status and provide a credit card from
there. It's possible that there is just a glitch in the system that
prevented authorization, and I think you can re-authorize payment from
the site.

Otherwise, call listener care at 1-800-XM-RADIO.

[LouisG]

Post by jewahe

Post by Robert11
Hello,
Got the following e-mail.
Is this a legitimate msg from XM ?
If so, confusing, as they have just been charging my credit card
automatically each month.
Thanks,
B.
--------------------------------------------------------
Information Concerning Your XM Account
We value you as our customer and pride ourselves on providing you
with 170 channels of Amazing Radio.
To ensure uninterrupted programming, XM needs you to confirm or
update the credit card information you provided us for your account.
We have been unable to successfully authorize your service charges,
and your account currently has a past due balance.
etc....

That sounds like a legitimate message that I've received in the past
(my bank issued a new debit card, and I forgot to update my account).
However, if you're really not sure, don't click any links in the email.
Go to xmradio.com, click the Your Account link in the upper right, and
sign in. You can view your account status and provide a credit card
from there. It's possible that there is just a glitch in the system
that prevented authorization, and I think you can re-authorize payment
from the site.
Otherwise, call listener care at 1-800-XM-RADIO.

Could also be the expiry date on your credit card has passed , you might
just have to update that , happened to me and i got a letter like this.
But like you wondered if it was real and just checked my acct online or
like the other poster suggested call customer care direct